Need help on or around Portland Streetcar? Below are resources available to assist.
Portland Streetcar & TriMet Passenger Services:
Portland Streetcar Customer Service – EXCEPT Lost and Found
503-222-4200: For feedback about your experience, general questions, or to report an issue.
Portland Streetcar Lost and Found – 9am – 2pm, Weekdays (Closed Holidays)
503-823-2900, Option 2: For items lost on a Portland Streetcar vehicle or at a shelter. Items are held for 14 days.
TriMet 238-RIDE – 7:30am – 5:30pm, Weekdays (Closed Holidays)
503-238-RIDE (7433): For trip planning and schedules (including Portland Streetcar), or to report an issue on a TriMet bus or MAX. TriMet security does not serve Portland Streetcar.
Hop Fastpass Support – 7:30am – 5:30pm, Weekdays (Closed Holidays)
1-844-MYHOPCARD (694-6722): For help with a Hop Fastpass account or to reload a card by phone. Check balance or remaining time on a Hop Card or Hop Ticket 24/7/365.
Portland Police Bureau (PPB):
Emergencies and Urgent Issues – 24-hours
911: Report threats, weapons, crimes in progress, or emergency medical issues.
Non-emergency police – 24-hours
503-823-3333: Report a crime that has already occurred, like vandalism, theft, or missing property.
Street Support:
County Crisis Line – 24-hours
503-988-4888: To get yourself or someone you know connected to mental health services.
Portland Street Response Mental Health Support and Outreach
503-823-PSR3: Get help for someone on the street that is having a mental health crisis.
Request City Outreach Worker
311: To connect you or someone you know with homeless resources and shelter.
Other City Resources:
Downtown Clean & Safe – 24-hours
503-388-3888: For help with a non-emergency cleaning or security issue at a Portland Streetcar platform within the service district. Shelters in the service district will have a sticker with a green boxed area.
City Park Rangers
503-823-1637: Report park rule violations, like drugs, smoking, dogs off-leash, or alcohol. Call 911 for threats or weapons.
Drug Dealing – 24-hours
503-823-3784: This doesn’t create a case number, but is used by police to gather information.
Trash Dumping and Removal
503-234-3000: Report trash, mattresses, furniture, and bulky items for removal by Metro RID.
Abandoned Vehicles
503-823-5195: Report vehicles that are inoperable or damaged and haven’t moved for a long time or vehicles that are illegally parked.
For more resources, call 311 daily, 7am – 8pm, or visit portland.gov/pemo
Information as of May 2026